Vice President, Organizational Excellence
As Vice President of Organizational Excellence, Mara Bryant leads out in key initiatives including the roll-out of Project IntelliCare, implementing the Malcolm Baldrige business framework, HIPAA compliance and Joint Commission preparation. She also provides operational oversight for Organizational Excellence including Customer Loyalty, Accreditation and Patient Safety, Clinical Performance Improvement, CIS, Continuum of Care (Social Work Services and Case Management) and Health Information Management (Medical Coding and Clinical Records).
In 1999, she became Adventist Health’s first national Malcolm Baldrige examiner in the healthcare category, which has helped White Memorial better understand and implement the Malcolm Baldrige criteria.
Bryant has also set up an effective productivity standard to monitor staffing and help ensure correct nursing ratios. She also established the decision support function to provide comparative data, which is vital to strategic and operational planning.
Bryant first worked at White Memorial as a volunteer, at 14 years of age. In 1984, she was hired as a part-time secretary while completing her bachelor’s degree. In the 1990s, she held positions as Joint Commission Project Manager and Director of Quality and Resource Management.
Mara holds a Master of Business Administration degree from La Sierra University and a Bachelor of Science degree in Administration of Justice from California State University at Los Angeles.