About Our Services
Patient Financial Services is made up of several departments: Admitting and Registration as well as the Patient Business Office, which is responsible for all billing and collections.
We have opened a patient account in your name where we will record all financial transactions related to your care. If you have given us insurance information, we will submit a claim on your behalf and will keep you informed of the outcome. Note that most doctors are independent practitioners and are not hospital employees or agents. They will bill you and/or your insurance company separately.
If you have questions or concerns, please call the Customer Service phone number on your billing statement.
If you do not have health insurance coverage our financial counselors are available to assist you in obtaining an application for Medi-Cal, Healthy Families or other government coverage. Please contact our customer service department for an application.
Adventist Health provides discounts to eligible low to moderate-income patients. If you can't pay part of your bill, please contact our Customer Service Department. We will review your financial situation to determine if you are eligible for financial assistance.
California Hospital Association featured Adventist Health White Memorial in a report about financial assistance programs for low-income, uninsured patients: CHA Charity Report (PDF)
For more information about financial assistance, call (844) 827-5047.
Understanding Your Statement
To help you read your bill, a sample statement is pictured below. Click on the image to make it larger or you can download our brochure and statement here.
Click here to download our complete Patient Financial Services brochure.
cios Financieros del Paciente completa.
Please pay close attention to the ”Important Message” box. Our Patient Business Office may use it to provide information or ask you to:
- Contact your insurance company
- Apply for financial assistance
- Contact our billing office
- Make a payment
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If you have health insurance, we will bill your health plan and send you a statement. You should only pay your deductible and co-insurance at this time. Once your insurance company has processed your claim, we will send you another statement. You must then pay any unpaid balance.
If you do not have insurance, the first statement you receive is your bill.
Full payment is due when you receive a bill requesting full payment. If you need to make other financial arrangements, please call our Customer Service Department.
Paying Your Bill
Our financial counselors can help you figure out your insurance coverage, apply for government aid or make interest free payment arrangements.
We also are happy to provide you with an itemized billing statement.
We accept VISA, MasterCard, Discover and American Express. We also can arrange short-term payment plans as needed.
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How To Reach US
If you have a question about your bill, please contact our Customer Service Department.
Phone: (323) 307-8987
Fax: (323) 265-5070
Adventist Health White Memorial
PO Box 842176
Los Angeles, CA 90084-2176
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