Veronica Nava—From Volunteer to Intern to WMMC Employee

 Veronica Nava got hired on July 2012 at White Memorial Medical Center- 4 North Orthopedics as a Unit Secretary/CNA. Veronica is currently attending East Los Angeles College completing her A.D. Nursing in 2013.

It all started in 2006 with Alicia Anaya in the Volunteer Department giving me the opportunity to volunteer here at this hospital. I spent hundreds of hours over the years as a volunteer in many different departments: the emergency department, pediatrics, maternity, and labor and delivery. While every position were important and required me to apply my skills, some of the jobs were not very challenging. It was always the ones where I did something new or learned a new skill that I enjoyed the most. Along the way, I learned something important about myself: I am happiest when I am helping others. 
I applied for the Bank of America Career Pathway Internship Program here at WMMC and I was honored to get selected from among many applicants. Being a volunteer here for many years previously gave me an advantage and the experience made me aware that WMMC is willing to help people like me to reach my goal. I want to be a nurse.
I am very thankful for the opportunity to serve as a Career Pathway Intern in the 6 South-Telemetry/Med Surge Unit. It was an amazing experience working with the great nurses, as well as the rest of the staff. They made me feel like family and every nurse took me under their wing. They never made me feel intimated, with every question that I had in regards to medical diagnosis of a patient, what things meant, the reason behind certain procedures, and to the simplest things like where to get a cup of water for a patient. The nurses never hesitated to answer my questions or give me information when I asked for it. Making a difference in someone’s life is truly a blessing; every morning I would greet each patient and ask why they were here and how they were feeling. Asking those simple things would brighten their face with a smile. 
Every patient thanked me for simply acknowledging them; just because they’re sick doesn’t mean that they are not human. To show someone that you care with a simple “hello” means a lot to patients who are lying here in their beds all day. They feel lonely and vulnerable; some of them don’t get even one family member to visit. 
Making every patient feel comfortable can go a long way and when I was unsure of something that a patient asked for, I asked the nurse. Giving the patient a blanket when they were cold or giving them a pitcher of water with no ice, turning off the light in the room for them so they can rest, giving them your hand, and treating them like they were my family member were simple things I did to make a difference in our patients’ lives. 
Aside from interacting with patients, I was constantly meeting new medical professionals; doctors, nurses, technicians, aides, each of them providing me new motivation to continue pursing my career. Close to the end of my internship, I applied for a working position in one of the units, I knew the internship was not the end for me here at WMMC so I took advantage and I applied for a position. One week later I interviewed and about 4 days later I received a call from human resources to tell me that I was offered the position for which I applied. 
Now, I am an employee staff here at WMMC!  


Volunteer at White Memorial Medical Center Charitable Foundation

Mayra Hernandez, popular volunteer, mentor and goodwill ambassador at one of her posts, the information desk.


Many rewarding volunteer opportunities are available for you at White Memorial. You can have a positive impact on our patients, our hospital, and our community – all while enjoying valuable growth and networking opportunities for yourself!

Below are some of the volunteer positions we are now looking to fulfill. Click here for our Volunteer Requirements.


Clinical Area Positions 
Click here to apply!


Volunteering at White Memorial Hospital is a unique opportunity to serve the local community and provides a healing environment for all patients. Volunteers will perform a variety of support tasks, depending on what area they are serving in, staff they are working with, and how busy the unit is. Volunteering does not involve hands-on or clinical experience with patients or shadowing staff. Volunteers should adhere to HIPAA regulations and avoid conversations involving any aspect of a patient’s care.

Here are some of the things you can do as a clinical volunteer:

  • Perform various clerical duties
  • Stock unit closets
  • Prepare unit welcome packets
  • Run errands
  • Change beds

Opportunities exist on the following in-patient units:

  • Emergency Department•Pediatric Unit•Labor/Delivery
  • Maternity
  • Med – Surg.
  • Same Day Surgery
  • Skilled Nursing

This is a generalized list of volunteer activities within the hospital. A more comprehensive, department-specific description will be provided upon arrivalto your assigned department.

Please use this as a guide to help determine which departments you would like to consider for your volunteer placement within the hospital. Keep in mind that area needs are always changing, and, as such, some departments may no longer be accepting volunteers.


Clerical & Administrative Opportunities 
(Daytime; Monday-Friday)
Click here to apply!

Volunteers will perform a variety of support tasks, depending on what department they are serving in, staff they are working with, and how busy the department is. The following is an example of a volunteer task list for assigned departments within the hospital.

Opportunities exist in the following Administrative Departments:

  • Administration
  • Continuum of Care
  • Charitable Foundation
  • Family Medicine
  • Graphic Center
  • Human Resources
  • Medical Staff
  • Medical Library
  • Marketing
  • Medical Records
  • Patient Business Department
  • Respiratory Care
  • Pharmacy
  • Volunteer Services


Customer Service Opportunities/Patient and Visitors Support
Click here to apply!

The volunteer greets patients and visitors as they enter the main hospital lobby, escorting them to appropriate elevators. The volunteers also answers questions from patients and visitors. Volunteers will be scheduled in shifts of three per day with two volunteers (if possible) per shift 9:00 a.m. – 1:00 p.m. or 1:00 p.m. – 5:00 p.m. and 5:00 p.m. – 8:00 p.m.

Book Cart
The book cart volunteer will go around to the hospital patient care area waiting rooms and offer reading materials to our Patients and Visitors. Monday – Friday 10:00 a.m. – 12noon & 2:00 p.m.– 4:00 p.m.

Rehabilitation Services
Volunteers assist physical therapist, occupational, and speech therapy staff by cleaning equipment, changing beds, cleaning mats and running errands.

Child Life Volunteer 
Click here to apply!

Volunteers work with a Child Life specialist in a group or individual setting to provide patients with play and diversion activities that will reduce stress and anxiety. General responsibilities include:

  • assist with the preparation of activities
  • cleaning and organizing equipment
  • various clerical tasks

Opportunity requires strong communication skills, a desire to interact with youth, and extensive mobility.

Click here for our Volunteer Requirements.

Click here for our Volunteer Application.


Conditions & Treatments